FAQ

How many energy retailers are on your panel?

We compare electricity prices from a panel of top energy providers which include Origin, Next Business Energy, Sumo Power, Alinta Energy, Energy Australia, AGL, ERM Business Energy, Momentum Energy, Blue NRG and Power Direct depending on your state of territory. Retailer availability is based on the commercial relationships the Australian Business Energy’s subcontractor (who has been engaged to deliver the comparison services) maintains. Our subcontractor is Make it Cheaper Pty Ltd ABN 29 138 847 757

Do I have to pay the Australian Business Energy?

No, we are a free service for customers.

Will my gas or electricity supply change?

No. If you make a switch to another energy offering, your retailer will be changed, these are the people that send you your bill. The company that physically supplies your gas or electricity will not change, they are known as the distributor and they look after the maintenance and reliability of the electricity.

If there is a fault will it be handled differently if I change?

No, all faults are treated equal and are handled by the distributor who is not the one that bills you.

Do I have to have a contract?

Yes, typically there are two types of energy contracts available: standing contracts and market retail contracts.

What is a standing contract?

Standing contracts are electricity and gas contracts with terms and conditions prescribed by law. The incumbent retailer in your region is obliged to provide you with a standing contract if gas or electricity can be supplied to your property.

What is a market retail contract?

These are contracts that include minimum terms and conditions prescribed by law. Market retail contracts typically vary from standing offer contracts, for example some market retail contracts offer: No exit penalties (so although you're in a contract you are free to leave when you feel like it), discounted prices, different payment options, fixed term, different billing periods etc.

Why should I use Australian Business Energy?

This is a completely free service. By using us, you will get a thorough comparison on deals available to us from the panel of suppliers to find the right deal for your needs and preferences without this service costing you a single cent.

Where are you Located?

Australian Business Energy’s head office is located on Level 15, 140 Arthur Street, North Sydney.

How can Australian Business Energy provide this service for free?

You should know we earn a fee* from providing this service. What we earn supports what we do for you. What we receive is used to offset the cost of providing the service and advocating for change and a fair go on energy for business. *The subcontractor engaged to deliver the services on behalf of Australian Business Energy receives introductory fees from the above energy retailers, a portion of which is shared with Australian Business Energy in connection with customers who receive the above services.

Why is my retailer not offering me these deals?

Most retailers are happy to offer you a discount but will rarely actively promote them or call their existing customers to offer them cheaper electricity or gas.

DiFY FAQ's

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If I sign up to DiFY, am I able to stay with my current retailer if they are not on the Australian Business Energy panel?

Unfortunately, we are unable to do this. Australian Business Energy has a select panel of leading energy retailers, so we would only switch you over to one of them once we’ve found a better offering than your existing one.

Am I still in charge of my energy options?

Yes, you still have full control of your energy options. Signing up to DiFY will just ensure that we’re able to provide you with the best energy deal before your existing contract expires. If you do not wish to proceed with the best deal we find, just let us know.

Are you able to just send me information on the plans which will save me money, so I can review my options first?

Yes. Before your contract is due to expire, we will send you 2 options that match your preferences. If you like the first option, do nothing and we will proceed with the first option automatically. However, if you prefer the 2nd option or neither, let us know.

Will I be notified if you are going to switch my plan?

Absolutely. We send all documentation by e-mail 2 months before the switch date to give you time to ensure you’re happy with it and have the chance to opt out if need be.

Will you switch me as soon as you can find me better rates or when my contract ends?

We’d advise switching at the earliest chance to maximise savings and avoid overpaying. In most cases however, this will be just before your existing contract expires. We will send you the best options we have before your next meter read date.

If the rates all go up, how will you ensure I’m still on the best deal?

We’ll contact your retailer to obtain your contract details to ensure we are able to conduct an accurate comparison.

Do I need to contact you if I change location or sell up?

Yes. You must notify us of any changes to location, additional meters, change of authority on the account, or adding an additional authority to your account, and we will update our systems. The same applies if you change your initial preferences along the way.

What else do I need to know?

If you choose DiFY, you will need to enter into a separate agreement with our Subcontractor, who will provide the DiFY service to you.